Refund Policy

At Zanith Store we want you to be happy with what you receive. If something is not right, this policy explains how returns and exchanges work.

Return Eligibility

You may request a return or exchange within 7 days of delivery. Requests made after 7 days cannot be accepted.

Product Condition

Items must be returned unused, unwashed and in their original condition, with no marks, stains, odours or damage.

Packaging and Tags

Please return items in their original packaging with any tags and labels still attached. Items returned without original packaging or tags may not be accepted.

Items We Cannot Accept

For hygiene reasons we cannot accept returns of items that have been used or washed, or items damaged after delivery. Sale or clearance items may be exchange-only; this is stated on the product page where it applies.

Wrong or Damaged Products

If you receive a wrong, damaged, defective or incomplete item, contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging. We will arrange a replacement or a refund at no additional cost to you.

Exchanges

Exchanges are subject to stock availability. If the item you want is not available, we will offer an alternative or process a refund instead.

How to Request a Return

Message us on WhatsApp at +92 313 9914194 within 7 days of delivery with your order number, the item you wish to return or exchange, and the reason. Our team will confirm whether your request is approved and share the return instructions and address. Please do not send anything back before your return has been approved.

Refund Process

All Zanith Store orders are placed on a Cash on Delivery basis, so approved refunds are issued directly to you rather than reversed to a card or online payment method. Once we receive and inspect the returned item, we will confirm the outcome and arrange your refund by bank or mobile-wallet transfer to the account details you provide, or issue a replacement or exchange if you prefer.

Refunds are normally arranged within 7 working days of the returned item being received and approved. Return shipping is at your own cost unless the return is due to our error, in which case we cover it.

Cancellations

You may cancel an order at any time before it is dispatched by messaging us on WhatsApp with your order number.

Contact

For any question about returns, exchanges or refunds, message us on WhatsApp at +92 313 9914194.